As you may have noticed, we have an online chat. When we are online, you are more than welcome to write us about anything. However When it comes to order related information, we suggest you write us your order ID and explain what you need help with. We recommend checking our FAQs list, as most questions are already replied to there. If we aren't online, we suggest you don't use the online ticket to write us, specially about your order, when you are able to use your order ticket instead. You can always write us tickets.